20-21 LTS Annual Report


EDITOR & DESIGNER: Kathleen Frederick EDITORIAL CONTENT: LTS leadership and managers PHOTOGRAPHY: Kathleen Frederick, Sharon Jo '23, Stacey Kimmel-Smith, Christopher Martin PRINTING: Mountain Hawk Design & Print Center

Welcome: A message from the Vice Provost Fostering innovation and excellence in teaching and learning 01 Events & exhibitions 05 Advancing research and scholarship 02 Strengthening community, equity, diversity, and inclusion 06 Empowering the Lehigh community with technology and expertise 03 Learning while earning: LTS student employees 04 Our staff 07 L I B R A R Y A N D T E C H N O L O G Y S E R V I C E S A N N U A L R E P O R T

GREG REIHMAN, PH.D. Vice Provost, Library and Technology Services Director, Center for Innovation in Teaching and Learning Academic Year 2020-2021 was a year when many (but not all) Lehigh students, faculty, and staff were back on campus; when some (but not all) classes were in-person; when most (but not all) students had campus access; when many (but not all) buildings were open; and when all (definitely all) faculty, students, and staff adapted, again and again, to seemingly ever-changing conditions. We had, as a university, moved from spring 2020’s fully remote posture into a year that demanded flexibility. The terms Hybrid, HyFlex, and FlexPlace entered our collective vocabulary. For all of us in Library and Technology Services, these changes meant adapting our work to meet the diverse and changing needs of our campus community: we offered teaching workshops and consultations to help faculty teach well whether inperson or remote; we continued helping students develop writing, library research, digital scholarship, and computing skills; and we ensured everyone had access to the scholarly materials, software resources, technical equipment, and support they needed to continue their work. Our Libraries were always among the first places to reopen for the Lehigh community and we were always among the last to close during periods of temporary campus shutdowns. We provided students safe places to read and research, collaborate and create, study and socialize. Across LTS, we also took on new roles as we adapted an app for daily symptom checks, reminded students to mask-up, volunteered at testing tents, and developed the systems and dashboards that proved crucial to the COVID-19 Response Team management of Lehigh’s pandemic response. MESSAGE FROM THE VICE PROVOST And, through it all, we in LTS continued to innovate, upgrade, and improve our own internal operations. We were one of the very first large academic libraries in the world to fully migrate to the open source library services platform FOLIO; we completed the multi-year project of moving Banner to the cloud; we built Hawk, a new high-performance research computing cluster; we implemented new information security systems to meet evolving cybersecurity threats; we hosted timely conversations about bioethics, anti-racism, and social justice; and we rolled out new software, eBooks, and scholarly materials to meet emerging needs of our faculty and students. I’m glad you’re here to flip through these pages of our Annual Report. As you do, you’ll see examples of how we in Library and Technology Services provided expertise and support for the teaching, learning, research, and administrative missions of our university. You’ll also see how our work was guided throughout by a love for Lehigh and compassion for all members of our community. And I think you’ll see why I’m so deeply proud of our LTS staff for everything we accomplished in Academic Year 20-21. W E L C O M E 2 | L I BRARY AND TECHNOLOGY SERV I CES

01. FOSTERING INNOVATION AND EXCELLENCE IN TEACHING AND LEARNING On-campus housing constraints meant that not all of our students could live on-campus. Social distancing requirements meant that our classrooms could not be at capacity. And concerns for safety meant that we gave students and faculty a choice for how they would deliver their classes during Academic Year 2020-2021. The majority of Lehigh’s curriculum was offered in a way that would work both for those who were on campus and also for those unable to be present in our classrooms. Some faculty opted for fully remote courses and others for a hybrid model that provided options for in-person and remote learners. To accomplish all of this, instructors were advised to adopt Lehigh’s recommended Blended Learning framework, which meant (a) creating a robust asynchronous online course backbone that includes instructional elements such as online lecture videos, learning activities, assessments, and forms of feedback; and (b) planning for interactive synchronous class meetings, either in Zoom or in the classroom, that built on the work students had done asynchronously. Faculty dedicated much of summer 2020 preparing for this approach. Lehigh’s Center for Innovation in Teaching and Learning offered 35 workshops for Lehigh faculty and graduate students, highlighting lessons learned from Spring 2020, recommending best practices, answering questions, spotlighting faculty successes, and addressing emerging challenges. Over 500 faculty and teaching assistants attended; many more accessed workshop recordings and our numerous online resources. As a result of this effort, instructors were in a better position to adjust when the university announced changes based on the rise and fall of the number of positive COVID-19 cases in our community. TEACHING AND LEARNING, MID-PANDEMIC T E A C H I N G & L E A R N I N G 2020 / 21 | ANNUA L REPORT | 3

T E A C H I N G & L E A R N I N G Distributed Internet hotspots to students in need and expanded the laptop pool to over 130 devices to meet demands of students working remotely. Extended Fairchild-Martindale Library building hours in response to student request. Expanded LTS Help Desk hours of operation until 10:00 p.m., with chat service until 11:00 p.m. on most evenings. Upgraded 35 classrooms to enable HyFlex teaching. Purchased and loaned videoconferencing equipment to instructors. Acquired digital learning resources, including virtualized lab software, digital course texts, streaming video, digitized primary source material, and scanned print content. Installed express printing stations at the Clayton University Center and partnered with the Campus Mail Center to provide remote printing access to the Lehigh community during temporary library closures. CITL once again partnered with the Graduate Life Office to offer our Teacher Development Series. This program is for graduate students looking to improve their instructional and classroom skills. Topics included Course Design, Essential Ed Tech Tools, Peer Learning, Engaging Learners with Writing, and Universal Design for Learning. We deployed teaching and learning tools EquatIO, Piazza, and MATLAB Grader. In addition, LTS: 354 pieces of equipment loaned (cameras, webcams, projectors, tablets, etc.) 2K+ faculty, staff and student curbside print collections requests filled 4 | L I BRARY AND TECHNOLOGY SERV I CES I ATTENDED ALL THE SUMMER 2020 CITL WORKSHOPS. IT LITERALLY WOULD HAVE BEEN IMPOSSIBLE FOR ME TO MAKE IT THROUGH THE 2020-21 ACADEMIC YEAR ABSENT THE KNOWLEDGE THAT I GAINED THERE. —VINCE MUNLEY Professor of Economics Two thirds of first-year students and one third of graduate students completed the voluntary LTS Ramp Up online summer orientation. Hosted on our Course Site learning management system, Ramp Up features interactive video, software downloads, and more to help orient new students to our services before they arrive on campus. A four-member panel of seasoned undergraduate researchers shared their path to research, successes, learning experiences, and advice with 45 first-year students in the Undergrads Do Research 5x10, co-sponsored by LTS.

SPRING 2021 High Performance Computing The following faculty used High Performance Computing resources in their courses: Tom McAndrew, Population Health Data Science (BSTA0001) Yaling Liu and Ed Webb, Multiscale Multiphase Computational Fluid Dynamics (ME450) Wonpil Im, Introductory Biomolecular Modeling and Simulation (BIOS237) Aparna Bharati, Media Forensics (CSE 398/498) and Independent Study (CSE 392/492) Lichao Sun, Adversarial Machine Learning (CSE 398/498) FALL 2020 Haiyan Jia, Journalism & Communication: Supported and provided instruction for COMM 165 Data Storytelling class in R programming language, visualizing social media data using ArcGIS and Tableau. Michael Kramp, English, and Fathima Wakeel, College of Health: Supported and facilitated student discussions on documentary ethics, interviewing methods, and video production for CINQ 389 Maternal Health in Sierra Leone. Wynn Meyer, Biological Sciences: Supported and provided instruction for BIOS 396 Personal Genomics class in which students synthesized information from course topics and created multimedia projects that would communicate these topics to non-expert audiences. Julie Oltman, Athletics: Supported and provided instruction for TLT 368 Teaching and Learning with Geospatial Tools. Produced an 8-hour time-lapse lab experiment for a Chemistry department online learning module and created 360° tours of Iacocca biology labs. Supported the Mountaintop Summer Program and Data for Impact Summer Institute, including formal instruction on the basics of using Tableau for data visualization as well as consultation with individual groups on data visualization. The DST consulted on and supported audio/video, geospatial and data visualization assignments, and websites for 20 courses and 7 faculty research projects: FALL 2020 HPC in Courses SPRING 2021 Library Instruction & Outreach 9 new collections on OverDrive focused on Heritage months to highlight diverse voices and lived experiences. The collection in total comprises 727 ebooks and audiobooks (as of July 2021). Librarians taught 27 students in ARTS 88: Lehigh's History and Intellectual Heritage, a research skills course taught by librarians which teaches students about library resources through an exploration of Lehigh's legacy over time. 115 instruction sessions taught by librarians, from first year courses to doctoral seminars. This year saw an increased emphasis on instruction around public health news and data literacy. 387 streaming video requests for research and classroom support as faculty incorporated multimodal course content into their remote classrooms. Spotlight on Courses Instructional Technology Team Supported VR use in courses and projects, including Virtual Reality Transforming Race Relations for Valerie Taylor's course Science of Virtual Reality: Empathy, Ethics, and Social Justice, and Al Bodzin's Creative Inquiry project Immersive VR Lehigh River Watershed. Introduced Mike Lehman and Marsha Timmerman (Technical Entrepreneurship) and the iCAPE program to web-based tools (e.g., Mozilla Hubs and With.in 360 filmmaking) as a remote alternative to VR headsets and labs for faculty who still wished to pursue the use of VR in courses. Collaborated with Professors David Casagrande (Sociology), Mark McKenna (Theatre), and Jo Grim (English) to migrate the Reacting to the Past roleplaying pedagogy to the online environment. Worked with College of Education senior leadership to develop a policy and structure to implement the Quality Matters program, a proven assurance framework for online and hybrid in higher education. Continuously consulted on new and changing features in Zoom, Course Site, and instructional use of recorded video. Digital Scholarship Team T E A C H I N G & L E A R N I N G 2020 / 21 | ANNUA L REPORT | 5

SPRING 2021 Our Writing Across the Curriculum program trained 30 new Technology, Research, and Communication Fellows who joined the 88strong TRAC Writing Fellows program in supporting 55 courses in the spring and fall, including 6 large courses, and held over 5,000 individual and group writing consultations. 765 hours of DMSproduced video and audio Challenges for 2022-2023: How do we build new cultures of teaching and learning at Lehigh that capitalize on the strengths of both in-person and remote instruction? Which technologies will have the greatest benefit to student learning and which might we be wise to avoid? What support will our campus community need to continually keep adapting to new pedagogies and new technologies? T E A C H I N G & L E A R N I N G The CITL Winter Workshop went virtual in January 2021. Sessions were held giving faculty and other members of the Lehigh community the opportunity to hear from both undergraduate and graduate students on their experiences during Fall 2020 followed by sessions on preparing for teaching in the spring. 271 participants attended the workshop over a span of four days. 6 | L I BRARY AND TECHNOLOGY SERV I CES The Lehigh Business Flex MBA program, with Distance Education support for faculty and students, was ranked the #10 Online MBA by US News and World Report and the #6 Online MBA by Poets and Quants. The IT Team led faculty workshops for 215 participants on Panopto Basics, Perusall for Collaborative Annotation, Creating Quizzes in Course Site, Universal Design for Learning, Google Assignments, Course Site Gradebook, Using Zoom for Teaching, Peer Learning at Lehigh, and Make Math Digital with EquatIO. Collaborated with faculty in the College of Health to pilot JupyterHub in Amazon Web Services to provide students with a consistent classroom platform for data analysis. Distance Education provided online and in-classroom technical support for the 1-MBA and Master’s in Management programs in the College of Business. These are typically residential, cohort-based programs that moved their entire curriculum online during the pandemic. DE’s support ensured that all students were able to enroll in these programs and complete their degrees. 125 courses supported by Distance Education

2.5M class and meeting Zoom hours 1,248 LinkedIn Learning video hours watched 16,274 library circulation and ILL service requests filled 1K+ software, technology, and productivity seminar attendees 2020 / 21 | ANNUA L REPORT | 7

Virtualizing guided tours of historical artifacts: Remote teaching in Special Collections The early weeks of COVID-19 saw a lot of gearshifting for the Lehigh Libraries. Like restaurant food orders, we switched to curbside book pickup. Like Netflix relaxing limits on streaming, we expanded access to library resources online. Even water cooler conversations found an alternative home on Slack. But how do you teach courses with unique physical materials that—until the pandemic forced all classes remote—had to be seen, touched, and appreciated in person? There’s nothing like hands-on—or is there? In fall 2020, with classes continuing to be taught virtually due to the pandemic, Lehigh Libraries Special Collections curator Lois Black faced an unusual challenge—how to share cultural collections, encompassing rare books, manuscripts, archives, ephemera and myriad other formats housed in Linderman Library— with students, faculty and the research community remotely. Lehigh’s Special Collections has a long history of generating interest and enthusiasm for the artifact in the classroom and satisfying students’ creative curiosity. But all that magic happens in person. “Physical historical and distinctive collections traditionally do not circulate outside the library,” Black said. “And digital surrogates aren’t available for all materials.” "An important component of student engagement is to bring the 'wow factor' to our classes by giving students the opportunity to closely view—and even touch—some of our most valued materials,” said Alex Japha, digital archivist for Special Collections. “We had to figure out how to translate that same wonder to the virtual realm.” To ensure that Special Collections would be able to manifest the materiality of printed and archival collections, Black and other Lehigh curators, librarians, and archivists brainMILTON IN THE SPOTLIGHT All of this newfound training and expertise was put to the test in September when Special Collections hosted a course on poet John Milton, taught by associate professor of English Jenna Lay. Lay consulted with Special Collections staff to curate the materials needed for her class, then staged them in advance to coincide with the order in which those materials would be discussed and analyzed. Using Zoom technology, Lay guided students through books and other materials assembled by librarians stationed on campus in Linderman’s Bayer Galleria. Depending on the number of materials needed for display during class sessions, there could be multiple computers connected to web cameras. “While students were unable to page through books themselves, they were able to engage with the material history of early modern literature through the document camera, and with the expert facilitation of Special Collections staff,” Lay says. Students told her how much they enjoyed the opportunity to see one of the earliest printings of Paradise Lost, she says, and to better understand “in the most 21st century way,” how 17th-century readers would have encountered it. UNEXPECTED ADVANTAGES For her course, Lands of the Midnight Sun, associate professor of earth and environmental sciences Joan Ramage said she planned to bring her first-year seminar in person to Linderman Library and Special Collections to see the beautiful spaces and fascinating original works housed there. stormed with local and national colleagues and faculty, most notably with TPS Collective, a collaborative of librarians, archivists, teachers and cultural heritage professionals who teach with primary sources. Black said these discussions were invaluable in defining best practices, imagining innovative approaches to remote and asynchronous teaching, and building a toolkit for virtual work. T E A C H I N G & L E A R N I N G 8 | L I BRARY AND TECHNOLOGY SERV I CES

“The focus was to be on early (European) exploration of the polar regions, using early narratives and maps to illustrate past concepts of the land,” Ramage said. “We had a plan for virtual instruction to accommodate students learning remotely, but just before our visit, the whole university went remote so the entire class had to be virtual on short notice.” Socially-distanced Special Collections librarians spread out each of the original works on different tables, and joined the class virtually with a document camera that could share both overview and closeup views of the maps and manuscripts, Ramage said. Students could study historical maps in fine detail, through magnified images of shorelines and other natural features drawn by early cartographers, including a book with illustrations of maps of the known world published in 1511. Ramage noted unexpected benefits to teaching with primary source collections and fragile historical materials in a virtual environment. “One of the really interesting advantages was that students could look at the digitized versions of historic maps and Google Earth modern satellite renditions of the same places. It allowed us to compare the tools and outcomes of the remarkably correct originals,” Ramage said. “Students saw fewer works, but we highlighted really special things and how to access more in the future.” 'CREATIVE USE OF NEW TECHNOLOGY' Emily Pope-Obeda, assistant professor of history, recalls her first-year seminar, Prisons and Policing in Modern U.S. “[Special Collections] brought in some amazing documents to share with the students, including police log books and maps from early 20th century Bethlehem, bringing to life many of the themes we'd been studying by using concrete examples and images of things that took place a century ago, but mere blocks from campus.” “They made excellent and creative use of new technology to share these materials remotely with my students in the Zoom session,” Pope-Obeda said. “After their visit, my students all commented on how fascinating the session had been and how much they learned—not only about early 20th century Bethlehem and policing, but also what Special Collections at Lehigh is and what it has to offer them." “The observations of faculty who brought classes to virtual Special Collections this fall are a testimonial to students’ ability to overcome many of the challenges of remote learning,” Black said. “Though lacking the sensory experience that accompanies a visit to Special Collections where students are able to hear the crackle of parchment while turning the pages of a medieval choir book, or the 'sense of of immediacy' of holding a letter written by Charles Dickens, students were able to establish a connection with historical collections.” “One of the really interesting advantages was that students could look at the digitized versions of historic maps and Google Earth modern satellite renditions of the same places. It allowed us to compare the tools and outcomes of the remarkably correct originals.” JOAN RAMAGE ASSOCIATE PROFESSOR OF EARTH AND ENVIRONMENTAL SCIENCES T E A C H I N G & L E A R N I N G 2020 / 21 | ANNUA L REPORT | 9

These are just a few of the hundreds of positive comments we received from students in the fall semester, and they are reinforced by the quantitative data we collected as well. I hope they make you proud of our current group of fellows. The hard work isn’t finished, but as we look hopefully toward a brighter and happier 2021, I want to thank each and every one of you for the role you played in creating and building the TRAC program and making possible the good work we are doing in these difficult times. I hope you enjoy this newsletter, and that you will stay in touch! Yours, Greg Skutches, Director Writing Across the Curriculum My vision of my next draft broadened with each question Ethan asked, no matter how trivial it was. And it really helped me to realize the flaws and potential of my ideas. It would be nice to greet you without the obligatory acknowledgement of what a strange and difficult year we all had in 2020, but there’s just no credible way of doing that. It was indeed a strange and difficult year, to say the very least, and it’s reasonable to assume that all of you have been touched in some way or other by the sadness, conflict, and confusion it has brought. I hope you have all endured in the very best way possible. The past year has tested Lehigh in profound ways and demanded that we in the TRAC program do our work remotely and under unprecedented circumstances. Firstyear students, for example, began their college careers with uncertainty on a lonely campus, and all students, faculty, and staff had to juggle new and unpredictable safety protocols, building restrictions and closures, and a bewildering amalgamation of in-person, remote, synchronous and asynchronous instruction. These challenges demanded that extra time and effort be devoted to all the work we do. They are, in fact, the reason why my contributions to this newsletter have held up its completion and delivery to you. I suspect that all of you encountered parallel challenges in your own personal and professional lives. In spite of everything, however, I’m proud to report that the TRAC program rose to the challenge. More than just that, 2020 brought out the best in us and solidified for the campus community the true value and collaborative spirit we bring to learning at Lehigh. As evidence, consider these samples of the written comments from the survey all students now receive after their TRAC conferences to provide immediate feedback to their fellows. A letter to TRAC alumni from the Director of Writing Across the Curriculum My TRAC fellow provided specific and useful feedback for each section of my paper. Her suggestions and advice helped me better understand how to drive my point home and shape my paper into a more professional report. January, 2021 Lily was incredibly helpful and understanding! She gave amazing comments and I know I will be able to effectively edit my rhetorical analysis. Emily was wonderful in helping me feel good about the work that I had completed and having a solid plan to move and improve. The TRAC (Technology, Research, and Communication) Writing Fellows are talented student writers who work as peer tutors in courses across the disciplines. Trained in a rigorous 4-credit seminar course, the fellows assist students with all phases of the writing process, consult with faculty on assignment design, and help with library and database research and the use of educational technologies. T E A C H I N G & L E A R N I N G TRAC is the most enriching program my son has been a part of at Lehigh." Lori Ann Canton Ballingall '23P

2020 / 21 | ANNUA L REPORT | 11

The Lehigh Libraries partnered with 81 Eastern Academic Scholars Trust (EAST) libraries who have all agreed to keep and preserve titles that are unique, scarcely held, or in high-demand. Lehigh has identified over 40,000 titles that are now available to other partners for lending. In turn, the Lehigh community now has access to selected scholarly collections in our EAST partners’ libraries. Faculty researchers can now benefit from our Pivot grants-searching database, ORCID open researcher ID infrastructure, data and mapping tool PolicyMap, and access to medical research literature through MEDLINE Complete. We expanded our OverDrive offerings to include a richer and more diverse array of voices by adding collections of works by Arab-American, Hispanic, Asian-American, BIPOC, and Pacific Islander authors, books celebrating Pride Month, texts on educational justice, and works of poetry, biography, and history. The 700 ebooks and audiobooks saw 1,200 checkouts in AY 2020-21. Lehigh migrated interlibrary loan services to Project ReShare, a system that expands the number of titles offered to our users by allowing interoperability between ILL systems. As a founding member of Project ReShare, Lehigh Libraries contribute staff time and expertise to the project. The Lehigh Libraries participated in the HathiTrust Emergency Temporary Access Service (ETAS), which makes it possible for member library patrons to obtain access to select digital materials in HathiTrust during times of crisis or closure. The Library enhanced access and discovery of newly purchased electronic resources via FOLIO and VuFind open source library systems developed by library staff. We partnered with Lehigh University Art Galleries to finalize the work of cataloging the LUAG reference collection, making more works discoverable. 02. ADVANCING RESEARCH AND SCHOLARSHIP EXPANDING ACCESS TO LIBRARY MATERIALS Our Libraries were pioneering contributors to Controlled Digital Lending (CDL), which enhances access to digitized versions of print books. Starting in April 2020, Lehigh’s University Librarian began convening the CDL Implementers' monthly forums. Over 900 individuals from collaborating libraries, consortia, software developers, and resource sharing leaders began participating in the CDLI mailing list. INNOVATING IN THE LIBRARIES The Libraries completed Lehigh’s migration from the Open Library Environment Integrated Library system to FOLIO, the next generation open-source, cloud-hosted library platform. As one of the first libraries to successfully migrate to FOLIO, Lehigh has provided demonstrations for other university libraries, including CalTech, Vassar, and many others. Lehigh became the official archive for the Open Library Environment (OLE) initiative archive and is collecting material from founding and board member organizations. Together with Columbia University and New York University, Lehigh Libraries began exploring how to utilize the open source library ebook reader SimplyE and connect it to our discovery system VuFind. Lehigh Libraries led work on the Collaborative Collection Lifecycle Platform (CCLP) initiative. By strengthening partnerships with university presses and not-for-profit providers and giving small publishers and open access providers the same logistical footing as established for-profit publishers, CCLP aims to increase the diversity and representation of works available to users. R E S E A R C H & S C H O L A R S H I P 12 | L I BRARY AND TECHNOLOGY SERV I CES

Challenges for 2022-2023: How will we best meet faculty and student demand for new scholarly material, research software, and computing power? How do we enhance integrations of our library system with other information systems at Lehigh? What are the next steps for the Data Center at Lehigh, now that the existing center is nearing capacity? DIGITAL SCHOLARSHIP CITL's Digital Scholarship Team consulted on and supported audio/video, geospatial and data visualization assignments, and websites for 7 faculty research projects. Continued support of Tom Hammond's 4-year NSF grant, Collaborative Research: Expanding Socio-Environmental Science Investigations with Geospatial Technologies in High Schools, now entering year two, with all three collaborative universities (Lehigh, Texas Christian, and Washington State) working with their respective high schools. Conducted workshops on Programming in R— Introduction to Programming in R, Data Visualization with R, and Shiny Apps with R—drawing over 50 attendees. Continued support of Ed Whitley’s Vault at Pfaff’s project, including advising and supporting a graduate student researcher in developing new content and the addition of new features for the site. Created 3D and 2D animations for a video production to assist the Chemistry Department’s Kai Landskron and his team to promote a prototype for a new type of fuel cell. In collaboration with Suzanne Edwards and Mary Foltz, continued support of Gloria Naylor Archive project, including consultation on the website and creation of a customized interface for researchers. HEALTH DATA WAREHOUSE LTS is advising on the creation of a new Health Data Warehouse, a collaboration between Lehigh University’s College of Health and College of Business, that will serve as an invaluable resource for faculty and students engaged in health research across the university. Through partnerships with entities in industry, government, nonprofits, and academia in the worlds of health and health care, the Health Data Warehouse will build a substantial repository of data and then curate the data to make it useful and accessible for research. R E S E A R C H & S C H O L A R S H I P 2020 / 21 | ANNUA L REPORT | 13

HPC systems don't work if they overheat, so our Technology Infrastructure and Operations Team kept things cool by adding an additional 30-ton cooling system to the EWFM Data Center. KEEPING SYSTEMS COOL The next phase of high-performance computing (HPC) at Lehigh took flight with the introduction of Hawk, a new research computing cluster established with a $400,000 grant from the National Science Foundation’s Campus Cyberinfrastructure program. Research Computing and Digital Scholarship staff taught 23 Research Computing seminars on topics such as Research Computing Resources, Programming and Data Visualization in Python and R, Concepts in Machine Learning, and Text Mining, for 174 faculty, students, and staff. Held three workshops in collaboration with the Departments of Chemistry and Mathematics on using Quantum Chemistry packages and Programming in C, Fortran, OpenMP, OpenACC, and MPI. Workshops were attended by 59 faculty, students, and staff. Supported undergraduate research by providing computing time on Hawk to three summer undergraduate researchers in the Physics Department’s Research Experience for Undergraduates, 13 undergraduates in the Data for Impact program, and seven in the newly created STEM-SI program for graduate students. DEVELOPMENTS IN HIGH-PERFORMANCE COMPUTING HAVE UNLOCKED CERTAIN KINDS OF PROBLEMS THAT WERE PREVIOUSLY UNADDRESSABLE. WHETHER IN STRUCTURAL ENGINEERING, GENOMICS AND HEALTH, OR PHYSICS AND COSMOLOGY, SIMULATIONS AND DATA-INTENSIVE RESEARCH ARE INCREASINGLY IMPORTANT TO THE WORK TAKING PLACE AT LEHIGH. With the addition of the 34-node Hawk and 800TB Ceph storage, Lehigh’s total HPC compute capacity is now 123 nodes, 4260 CPUs with 30TB RAM, 152 GPUs with 1.6TB memory providing 37M core hours of computing per year and a total peak performance of 211.71 TFLOPs. Hawk is available to Lehigh researchers and nationally to the Open Science Grid community. RESEARCH COMPUTING 375 Active users 76 Project Investigators 53.77M 6.4M CPU hours Jobs HPC USAGE SINCE 2016 —NATHAN URBAN Provost Our 2021 High Performance Computing Symposium—attended by 63 faculty, students, and staff—celebrated the grant award and our deployment of the Hawk cluster by showcasing research conducted by three research groups and a panel discussion with Provost Nathan Urban, Vice Provost Greg Reihman, and Deans Robert Flowers (CAS) and Stephen DeWeerth (RCEAS) sharing Lehigh leadership’s vision of HPC at Lehigh. R E S E A R C H & S C H O L A R S H I P 14 | L I BRARY AND TECHNOLOGY SERV I CES


03. EMPOWERING THE LEHIGH COMMUNITY WITH TECHNOLOGY & EXPERTISE Ellucian Analytics allows authorized users to access analytical report data for students. Coming soon are improved reporting data for Financial Aid, Human Resources, and Finance and Administration. Degree Works promotes student success by letting students know exactly which courses they need to take and when to take them, by streamlining degree audits, and by improving transfer articulation. Banner Proxy gives students a way to grant family members access to grades and financial aid. Having completed our multi-year project of moving Banner to the Cloud—our enterprise software for student information, finance, enrollment, and more— we continued our Banner modernization project by deploying additional Ellucian products: LTS Leadership joined other campus leaders on key pandemic-response committees, including the Campus Reopening Committee, COVID-19 Planning Group, and the Academic Planning Group. Internal to LTS, staff on the LTS Reopening Task Force orchestrated the implementation of evolving campus directives, safety measures, and other COVID-related policies. LTS developed standards for FlexPlace work to support the technical requirements of working at a flexplace location, including appropriate use of computing and software resources, asset protection, and data security and confidentiality. Developed HawkWatch self-assessment and integrated into building access along with other checkpoints such as completion of COVID-19 training, student conduct, and quarantine status. In addition, we developed an indoor swipe-in checkpoint to ensure only students who met building access requirements gained entry. Created an application for the Health and Wellness Center to track COVID-19 cases and manage contact tracing and reporting. Performed data analyses and created a web application for the COVID-19 Response Team to assist in campuswide planning throughout the pandemic. Enabled campus phone system accessibility from the Internet to support remote work from any location without requiring VPN connectivity. We also deployed Cisco Jabber softphones so that staff could send and receive phone calls from their desktops, laptops, and mobile devices. Implemented self-service tools for staff to remotely manage voice mail and call forwarding. T E C H N O L O G Y & E X P E R T I S E Conducted a successful collaborative AWS Student 360 engagement with Amazon, LTS, Institutional Research, and the Provost Office, to determine if AWS is the best platform for our Strategic Data Analytics initiative. The proof of concept Data Lake consisted of all data from Course Site (our learning management system), course evaluations, and some Banner data. Various existing tools such as Tableau and R were used along with testing new services from AWS. Expanded Jira issue and project-tracking software to campus departments such as Human Resources, Lehigh University Contracts Administration, and Enrollment Management, and implemented LTS Alerts, Change Management, and Asset Management within LTS. 1,152 concurrent VPN connections 181 websites developed and maintained by Web & Mobile Services 16 | L I BRARY AND TECHNOLOGY SERV I CES

Client Services managed Lehigh's COVID-19 data and created data visualizations for the University's COVID-19 dashboard. We also developed forms, and other reporting, scheduling, tracking, and management tools for Lehigh's COVID-19 and re-entry activities. Implemented Dropbox Enterprise, a cloud-based file storage system that enables easy team collaboration, file syncing, seamless functionality with Office applications, and access on any device. Expanded the use and capability of DocuSign to streamline workflows, minimize manual approval processes, and reduce paper. We also extended its reach in the Salesforce platform to enhance Admissions processes. Over 1,000 students, faculty, and staff have active accounts on Adobe Creative Cloud, which we acquired in August 2020 for academic and business uses. Collaborated with Student Affairs on the COVID-19 Required Student Expectations Course Site in fall and spring. Review of this site and a formal acknowledgement of expected behavior was required of all students during the pandemic. Continued to expand wireless coverage throughout campus and started deployment of next generation Wi-Fi 6 technology. Upgraded network building switches in Iacocca Hall, Sherman-Fairchild/Lewis Lab, and STEPS. Brought the new Singleton, Hitch, and Maida student housing online with network connectivity. With limited physical space, power, and cooling in the EWFM Data Center to support substantial growth in High Performance Computing (HPC) and research, we launched an HPC Data Center feasibility study to determine best options to support future HPC and research needs. Greatly increased capacity for VPN connectivity, phone system call paths, and LUapps to support remote work and online teaching and learning. Deployed REDCap, a secure web application for building and managing online surveys and databases for research. Client Services staff taught 21 software, technology, and productivity seminars on topics such as Google Calendar, Docs, and Drive, Slack, Git, and LinkedIn Learning, with over 1,000 attendees. Over 180 incoming students and their families attended the Tech Talk webinar. Attendees learned about Lehigh's computing and networking environment, and received practical advice on personal device purchase and configuration from a panel of computing and hardware specialists and Client Services managers. T E C H N O L O G Y & E X P E R T I S E I AM BEYOND GRATEFUL FOR THE HOTSPOT LOANED TO ME BY LEHIGH UNIVERSITY. WITHOUT INTERNET ACCESS, I HAVE NO IDEA HOW I WOULD HAVE BEEN ABLE TO SUCCEED IN A VIRTUAL CLASSROOM. —LEIDY IGLESIAS ‘22 Journalism 2020 / 21 | ANNUA L REPORT | 17

T E C H N O L O G Y & E X P E R T I S E Expanded rollout of Kumo, an integration tool that allows users to easily access cloud storage, such as Google Drive or Microsoft OneDrive, while using applications in LUapps at computing sites. Technology Infrastructure and Operations met its commitment to keeping our network services operational over 99% of the time, with nearly all services at 100% uptime. Web & Mobile Services developed the new LTS Alerts system for announcements of interruptions in LTS systems, worked with University Communications & Public Affairs on a redesign of the Hazing Prevention web pages, and conducted theme updates for 11 websites. In addition, WMS developed a website for the collection of signatures to be featured on a steel beam in the new Health, Science & Technology Building. Implemented a 24/7 virtual chat service that made library and research assistance available any time, anywhere around the globe. We also helped other university offices set up chat services. These include Student Affairs, Graduate Writing Center, International Affairs, and P.C. Rossin College of Engineering and Applied Science Advising. 20,009 LTS Help Desk service contacts 3K+ faculty, student, and staff Slack users 18 | L I BRARY AND TECHNOLOGY SERV I CES 2. COURSE SITE 3. SOFTWARE 4. ENTERPRISE APPLICATIONS 5. CAMPUS INFORMATION 6. ZOOM CONFERENCING 7. PC/MAC CONFIGURATIONS 8. DUO TWO-FACTOR AUTHENTICATION 9. LIBRARY 10. LUAPPS 1. ACCOUNTS/IDENTITY MANAGEMENT TOP 10 LTS HELP DESK TOPICS Send files to individuals or groups in a single click Start a Slack phone call right in the app Pin resources to my channels for easy discovery Set up automated messages to push at specified times Tie in Google Drive and other popular apps for streamlined information sharing Email is an enormous burden on my productivity, and time is a precious commodity. Slack has allowed me to streamline communication with my students through its direct message function and “channels” — or dedicated member groupings. With Slack, I can also: Slack is, without question, the most important productivity and communication app on my phone and desktop." —MATT VETO Journalism Professor of Practice Advisor to The Brown & White 95 Slack workspaces for team communication and collaboration

INFORMATION SECURITY We expanded the protection provided by Duo Two-factor Authentication to all students, bringing greater security to accounts and university data for 100% of the Lehigh community. Collaborated with Human Resources to deliver information security awareness and compliance training through the KnowBe4 platform. Transitioned faculty and staff to CrowdStrike Falcon Sensor, a new cloud-based antivirus program to help protect Lehigh University computers and data from security threats. Continued cross-campus collaboration to identify secure research computing requirements to support future research endeavors. Accelerated security contract reviews to facilitate Lehigh’s rapid shift to a remote learning environment. Developed policies and processes in collaboration with Human Resources to enable remote work and advised the university on a Remote Work policy. Challenges for 2022-2023: Which new needs will emerge as students, faculty, and staff increasingly expect to teach, learn, and work in ways that combine in-person and remote activity? What next steps will LTS take to support academic and administrative units across campus that increasingly rely on digital access to data, information, and knowledge? Which investments will Lehigh need to make and what support must LTS be ready to provide? 2020 / 21 | ANNUA L REPORT | 19 T E C H N O L O G Y & E X P E R T I S E 1M+ logins protected by Duo Two-factor Authentication 12,564 malware attacks prevented

L E A R N I N G W H I L E E A R N I N G "Working in the Special Collections gives me the opportunity to research a variety of topics from Lehigh’s past. No matter what project I am currently working on, I discover something new about the university. Learning about Lehigh’s history strengthens my connection with the university and the Lehigh community." Caitlyn Somma ‘23 CSB Special Collections "During every shift at STARS, I'm able to learn something new. Each day a different client comes in with a new issue and by troubleshooting their issue, I gain more technical knowledge. The best part of my job is the satisfaction of solving a problem a client has and knowing that they can return to using their devices without any more issues." Swetha Ramesh ‘22 CSB STARS Desk Consultant Student Technology and Repair Services "I found a new interest in photography and videography after I started working in the Digital Media Studio. I was able to apply the Final Cut Pro and Photoshop knowledge during my transition from being a content consumer to a content creator." Bai Hao Yu ‘21 Finance & Business Information Systems Media Production Assistant Digital Media Studio 04. LEARNING WHILE EARNING Students are an important part of Library and Technology Services. We offer job opportunities that span from entry-level positions requiring no specific experience to highly specialized roles working with innovative and cutting-edge technologies. Over 200 students were part of our team in 2020-21. 20 | L I BRARY AND TECHNOLOGY SERV I CES

"I’m able to enjoy the real life experience of contributing to LTS Communications through my design and writing skills, where I create work to also add to my portfolio. Since I’m unable to work in-person, I enhanced my ability to effectively communicate through Zoom, email, and Slack. Working in LTS also allows me to understand more about how Lehigh and LTS works, which makes me even more proud of the community I'm part of." Sharon Jo ‘23 Journalism/Marketing Communications Assistant LTS Communications "I enjoy getting to interact with all corners of the Lehigh community. My day gets much more interesting when I talk to all kinds of people, and I've become much more aware of the people I've been sharing a campus with for the past few years." Michael Pont ‘21 Electrical Engineering STARS Desk Consultant Student Technology and Repair Services "There's something really incredible about working with students who come to our first TRAC conference feeling really unconfident in their writing. I enjoy using what the TRAC program has taught me to help them not only improve their written skills, but also to gain confidence in themselves as a communicator." Sophia Mayone ‘21 Chemical Engineering Mentor Fellow TRAC Fellowship Program "Living by servant leadership rather than speaking about it is part of my Lehigh pride that I exercise when I'm working at LTS." Roy Ndebvudzemene ‘23 Chemical Engineering Lehigh Libraries Supervisor 2020 / 21 | ANNUA L REPORT | 21 L E A R N I N G W H I L E E A R N I N G To read more student employee success stories, visit go.lehigh.edu/ltsjobs.

By his senior year, he’d gained enough experience and familiarity with the Lehigh web environment that he was asked to take on increasingly substantial projects, including the ground-up replacement of LTS Alerts, the system of announcements about interruptions to LTS systems like Course Site, HawkWatch, and Banner. Benkoski’s programming and development experience, coupled with his computer science course work, meant a short learning curve for him, allowing him to put that talent to immediate practical use. “Cody used his skills to help us develop the system using Flask, a backend web framework written in Python, which the team had not worked with previously,” says Ryan. “This experience allowed Cody to bring his own expertise to the team, even teaching us along the way.” Of all the diverse projects he worked on, Benkoski says he’s most proud of LTS Alerts. “Here, I’ve been involved in every aspect of development, from initial requirements to architecture discussions to (almost) production deployment,” he said. “This work complemented the required software engineering course I’ve taken as part of my Computer Science degree, and gave me invaluable experience into how software is designed and launched in the real world,” said Benkoski. He's currently working with his GM team on the development of telematics—a method of monitoring vehicles by using GPS technology and on-board diagnostics to plot their movements on a computerized map. During the ten-month LTS Alerts project— begun at the start of the pandemic, and The faded sticky notes on the door to Christmas-Saucon were hardly given more than a glance as busy students traveled from one class to the next, until a cancelled calc recitation gave Cody Benkoski ‘21 a chance to take a closer look. Help Wanted: Drupal Developer. Students apply within. A job with Web & Mobile Services (WMS)— one of over 200 LTS positions open to Lehigh students each year—seemed like a natural fit for Benkoski. As a dual degree student studying Earth and Environmental Science and Computer Science, and with previous web development experience under his belt, Benkoski tapped on the door, and interviewed with Senior Web Developer and WMS manager Ashley Ryan. Within weeks he began part-time work on the team with three other developers. As a junior, Benkoski—who graduated from Lehigh a year early through careful planning and summer classes, and now works as a software and control engineer for General Motors—primarily supported Lehigh’s Drupal multisite environment, a network of subsites on the Lehigh domain, including institutional, administrative, and college websites. He was responsible for implementing new features, developing web tools, upgrading site themes, applying visual enhancements, and ensuring compliance with federal and state regulations for web accessibility. “This work complemented the required software engineering course I’ve taken as part of my Computer Science degree, and gave me invaluable experience into how software is designed and launched in the real world." forcing him to work remotely, Benkoski met frequently with the WMS team over Zoom to evaluate design ideas and feature proposals from stakeholders at Lehigh, which offered new and intriguing challenges for him to solve. He said it was most gratifying to see completed ideas deployed to the rest of the campus community. The nature of Benkoski’s work also gave him experience collaborating with a variety of consultants on other teams in LTS, such as the Help Desk and Systems Engineering. “These interactions allowed me to see how interconnected the various departments within LTS are, and how they come together to provide essential campus services,” he said. Though his current work at GM differs from any of his LTS projects, Benkoski said that all the soft skills while working have carried over. “LTS student employees are held to such high standards that by the time you enter the workforce all the ‘growing pains’ have already been ironed out,“ he said. As Benkoski wrapped up his undergraduate career, he offered some words of advice for students looking for meaningful work on campus: “Get involved with LTS as soon as you can; the mix of professional and personal growth and flexibility at LTS is pretty much unrivaled in terms of campus jobs.” BUILDING SKILLS FOR CAREER SUCCESS Web & Mobile Services gig helps prep Cody Benkoski '21 for life after Lehigh 22 | L I BRARY AND TECHNOLOGY SERV I CES —CODY BENKOSKI ‘21 Sharon Jo '23 contributed to this story. L E A R N I N G W H I L E E A R N I N G

A Reading and Conversation with Lauren K. Alleyne James Madison University Professor Lauren K. Alleyne read from her latest poetry collection, Honeyfish, and spoke about her experiences as Assistant Director of the JMU’s Furious Flower Poetry Center, the nation’s first academic center for Black poetry. April 28, 2021 Alberto Manguel, whose indispensable The Dictionary of Imaginary Places inspired the Lehigh Libraries Special Collections exhibit Visit Imaginary Places!, shared his experience researching the world literature he surveys in this catalog of fantastical settings like Atlantis, Lilliput, Camelot, and Wonderland. From Imaginary to Reality: A Conversation with writer, bibliographer, anthologist, librarian, and collector Alberto Manguel June 15, 2021 Poets for Justice Poetry Slam In partnership with ArtsQuest, artists from the local community performed works related to racial and social justice to a live audience at the Levitt Pavilion SteelStacks as well as livestreamed. April 17, 2021 In her talk, Lehigh associate professor of sociology and health, medicine, and society Dr. Sirry Alang highlighted how to confront interpersonal racism. Dr. Alang is a founding codirector of the Institute of Critical Race and Ethnic Studies and chair of the Health Justice Collaborative. Dr. Osagie K. Obasogie, Haas Distinguished Chair and Professor of Bioethics at the University of California, Berkeley, Joint Medical Program and School of Public Health, spoke on topics from COVID-19 to recurring acts of police violence, and how issues of ethics, race, and health shape how we live our lives, how we understand our world, and how we treat one another. The conversation was led by Professor Fathima Wakeel, associate professor and director of graduate programs at Lehigh University’s College of Health. Anti-Racism as Action December 2, 2020 A Conversation with Osagie K. Obasogie on Bioethics, Race, and Health April 5, 2021 05. EVENTS & EXHIBITIONS The Friends of the Lehigh University Libraries sponsored talks and presentations by visiting speakers and faculty on topics from poetry to bioethics to imaginary places. E V E N T S & E X H I B I T I O N S The Friends of the Lehigh University Libraries support engaging library programs, activities, and services to advance the excellence of Lehigh Libraries. To become a member or learn more, visit go.lehigh.edu/friends. 2020 / 21 | ANNUA L REPORT | 23 Visit go.lehigh.edu/ltstalks for the recordings.