20-21 LTS Annual Report

03. EMPOWERING THE LEHIGH COMMUNITY WITH TECHNOLOGY & EXPERTISE Ellucian Analytics allows authorized users to access analytical report data for students. Coming soon are improved reporting data for Financial Aid, Human Resources, and Finance and Administration. Degree Works promotes student success by letting students know exactly which courses they need to take and when to take them, by streamlining degree audits, and by improving transfer articulation. Banner Proxy gives students a way to grant family members access to grades and financial aid. Having completed our multi-year project of moving Banner to the Cloud—our enterprise software for student information, finance, enrollment, and more— we continued our Banner modernization project by deploying additional Ellucian products: LTS Leadership joined other campus leaders on key pandemic-response committees, including the Campus Reopening Committee, COVID-19 Planning Group, and the Academic Planning Group. Internal to LTS, staff on the LTS Reopening Task Force orchestrated the implementation of evolving campus directives, safety measures, and other COVID-related policies. LTS developed standards for FlexPlace work to support the technical requirements of working at a flexplace location, including appropriate use of computing and software resources, asset protection, and data security and confidentiality. Developed HawkWatch self-assessment and integrated into building access along with other checkpoints such as completion of COVID-19 training, student conduct, and quarantine status. In addition, we developed an indoor swipe-in checkpoint to ensure only students who met building access requirements gained entry. Created an application for the Health and Wellness Center to track COVID-19 cases and manage contact tracing and reporting. Performed data analyses and created a web application for the COVID-19 Response Team to assist in campuswide planning throughout the pandemic. Enabled campus phone system accessibility from the Internet to support remote work from any location without requiring VPN connectivity. We also deployed Cisco Jabber softphones so that staff could send and receive phone calls from their desktops, laptops, and mobile devices. Implemented self-service tools for staff to remotely manage voice mail and call forwarding. T E C H N O L O G Y & E X P E R T I S E Conducted a successful collaborative AWS Student 360 engagement with Amazon, LTS, Institutional Research, and the Provost Office, to determine if AWS is the best platform for our Strategic Data Analytics initiative. The proof of concept Data Lake consisted of all data from Course Site (our learning management system), course evaluations, and some Banner data. Various existing tools such as Tableau and R were used along with testing new services from AWS. Expanded Jira issue and project-tracking software to campus departments such as Human Resources, Lehigh University Contracts Administration, and Enrollment Management, and implemented LTS Alerts, Change Management, and Asset Management within LTS. 1,152 concurrent VPN connections 181 websites developed and maintained by Web & Mobile Services 16 | L I BRARY AND TECHNOLOGY SERV I CES

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