UBS Annual Report 2021

LehighLean Culture: Implement Lean in UBS; a systematic approach to identifying and eliminating waste. Lean streamlines day-to-day work activities and processes for an organization by engaging the people who do the work and are affected by the processes. This form of process improvement encourages UBS' 2022 Goals 2022 GOALS CONTINUED front-line problem identification and problem solving, as employees innovatively go about their work, in a hands-on way. Revenue Generation Pipeline: Identify potential sources of new revenue streams and develop a robust revenue generation pipeline to support Lehigh’s resource plan. Customer Value: UBS business units will significantly improve the experiences of our customers and key stakeholders by delivering more value in an effort to improve experiences and create loyal fans and lifelong supporters of the University. Cost Reductions: Identify and implement a 2% ($70,000) reduction in the unrestricted budget allocated to UBS in support of the FY ‘23 Lehigh University resource plan and Lehigh’s strategic priorities.

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