A Message from the Assistant Vice President UNIVERSITY BUSINESS SERVICES ANNUAL REPORT 2022 2022 brought us so many great opportunities for making process improvements that benefit our Lehigh community. UBS departments are challenged with collectively submitting 50 process improvements in 2023 - a challenge we’re excited to meet and exceed. The theme of 2021 was reconnecting and engaging with our campus communities. This past year, we narrowed our focus on how we can serve those communities to the best of our ability. We look forward to highlighting our list of 50+ improvements in the next annual report. While our focus has always been on operational excellence, this year has put a spotlight on the importance of quality services, efficient processes, and how both can make a tremendous positive impact for our faculty, staff, and students, while also reducing waste. Through programs like LehighLean and our new Campus Experience training program, we have gained a better understanding of how we can make our services more user-friendly, efficient, and accessible. Understanding the needs of our campus was the first step. We actively listened, not just heard concerns and ideas. We collected feedback through surveys and focus groups, created action plans, and made changes based on data. The feedback we received was instrumental and has helped us create strategies for meeting campus needs. "We can't wait to see what process improvements our departments identify and implement in 2023 to make the campus experience an exceptional one." Mark R. Ironside '25P Assistant Vice President
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