UNIVERSITY BUSINESS SERVICES ANNUAL REPORT 2022 Our Strategy Our 2023 Goals The most effective strategy for fulfilling our mission and achieving our goals and objectives is to be disciplined about building a cohesive leadership team, clearly articulating our purpose (“reason for being”), holding one another accountable for business results, and communicating effectively with our stakeholders. Sustainability Plan 2030/Climate Action Strategy: Continue implementing the plan and report annually (in July/August) on progress toward these goals. 1 LehighLean Culture and Process Improvement: Implement Lean in UBS; a systematic approach to identifying and eliminating waste. Lean streamlines day-to-day work activities and processes. 2 Campus Experience: UBS business units will significantly improve the experiences of our customers and key stakeholders. Combining exceptional customer service with quality added-value. 3 Cost Reductions and/or Enhance Revenues: Identify additional revenue opportunities and/or implement cost reductions in the unrestricted budget allocated to UBS. 4 Learn more
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