AUXILIARY SERVICES ANNUAL REPORT 2023 Our Strategy Our 2024 Goals Mission: The Office of Auxiliary Services is committed to advancing Lehigh's strategic objectives and facilitating daily operations through a diverse portfolio of business units. Our dedicated and forward-thinking staff play a crucial role in supporting the university's overarching mission. Vision: To improve the lives of students so they become lifelong friends of Lehigh and contribute to Lehigh’s mission. Sustainability: Champion Sustainability Plan 2030 and implement initiatives that foster sustainability across Lehigh's operations, academics, administration, and community that will contribute to the long-term well-being and resilience of Lehigh University and the broader community. 1 Connections: Implement Lehigh's Connections Plan while improving Transportation and Parking Services (TPS) operations. The plan seeks to reduce reliance on cars for on-campus travel, increase ridership on an expanded university transit system, and promote health and wellness through walking and cycling. The ultimate aim is to create a collaborative, less congested, safer, and highly sustainable environment for everyone on campus. 2 Unified Auxiliary Team: The recently unified Auxiliary Services team will contribute significantly to the organization's overall success by optimizing resources, fostering employee engagement, embracing technology, and providing exceptional customer service and hospitality. 3 User Experience: A positive “customer” or “user” experience, and adding value to that experience, is key to retention and cultivating a lifelong affinity for Lehigh University. We will establish Auxiliary Services as a customer experience leader through clear, concise communications, and demonstrate an unwavering commitment to meaningful, customer-centric initiatives that enhance the overall student experience. 4 Learn more
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