Looking Ahead The Mail Center AUXILIARY SERVICES ANNUAL REPORT 2023 Mission: The Mail Center supports the missions of Lehigh University by providing the LU community with timely and accurate handling, distribution, and processing of all incoming and outgoing mail and packages as it relates to student needs. We seek to provide excellent customer service and to utilize staff and resources with ever-improving efficiency. The package volume for 2023 increased but the staff was able to keep up with same-day, on-time delivery. Received/Sorted over 106,000 packages/letter mails. Outgoing mail service of over 15,000 packages. Delivered to students over 107,000 packages. Received and delivered a total of over 5,500 textbook bundles. Created a designated area in the mail center for large packages, carpets, and TV’s. Instituted a loaner cart program for move-in and coordinated a transportation service for the students to transport their larger packages to their dorm. Coordinated with Lehigh to take on 20 Work Study students to assist with delivering the student’s packages. Just Born candy was added to the retail area just after the end of 2023 and a candy-gram program was tested for Valentine’s Day 2024. We plan to launch an online store for a candy care package program for Parent to purchase. The Candy-grams would get delivered to the students’ mailboxes. We also plan to create a certificate of achievement program for the Work Study students to celebrate their completion of training and excellence in their duties and responsibilities.
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