Auxiliary Services Annual Report 2023 FINAL

Looking Ahead Transportation & Parking AUXILIARY SERVICES ANNUAL REPORT 2023 Mission: Reduce the reliance on cars for on-campus travel, promote ridership and expansion of the Lehigh University transit system, and encourage health and wellness through walking and cycling, resulting in a more collaborative, less congested, and more sustainable environment for students, faculty, staff, alumni, and visitors. As recommended by the assessment team, Transportation Services purchased two Gillig buses from one manufacturer with one style transit bus. We purchased 2 ADA compliant vans and placed them into service in September 2023. This allowed us to provide a higher level of service to our AccessLU passengers. Transportation Services implemented the Passio software which offers the following features: bus & vehicle tracking, passenger counting, on-demand pick up and drop off request. The software also includes the ability to make real time announcements. In 2023, Transportation and Parking Services partnered with FHI Studio to analyze our services, resources, and assist us in better meeting the needs of our Lehigh community. In 2024, we will implement the assessment recommendations including changes to the transit system. Transportation Services implemented an internal rental program to support drivers who otherwise would not qualify to drive Enterprise car rentals due to age requirements. To streamline the process, we developed a Docusign form for renters to submit their request. Transportation & Parking Services launched the Bike Share program in October 2023 including 30 standard bikes from a local bicycle shop: Cutters. Users can participate by downloading the Movatic app on their mobile device to register and rent bikes on an hourly basis, or purchase memberships.

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