The Mail Center UNIVERSITY BUSINESS SERVICES ANNUAL REPORT 2022 Mission: The Mail Center supports the missions of Lehigh University by providing the LU community with timely and accurate handling, distribution, and processing of all incoming and outgoing mail and packages as it relates to student needs. We seek to provide excellent customer service and to utilize staff and resources with ever-improving efficiency. Transitioned the Mail Center to its new location above The Lehigh Store prior to the start of the fall 2022 semester. Worked closely with Lehigh to create a more efficient space for students to get their mail and packages. Created a more welcoming environment with improved signage. Took on the distribution of course materials from The Lehigh Store. Processed a record 16,771 packages at the start of the fall semester (August 17 - September 17). Onboarded work study students to work in the Mail Center. Added a recycling bin for students to place their cardboard upon leaving the Mail Center. What's Next The Self-Service Package Pick-Up launched in March of 2023, giving students another option to get their packages and allowing them to avoid the pick-up line if they choose. Soon to launch will be a self-checkout area where shoppers can purchase products on the go. Evaluated current operations against increased package volume and took immediate action to make improvements. Added additional processing stations and changed how packages were labeled for fast processing. Initiated the software changes needed to implement a new self-service package pick-up shelf. Pilot testing commenced spring 2023. Added drop-off bins so that individuals with pre-paid package labels could quickly drop off their packages for courier pick-up.
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