T E C H N O L O G Y & E X P E R T I S E Expanded rollout of Kumo, an integration tool that allows users to easily access cloud storage, such as Google Drive or Microsoft OneDrive, while using applications in LUapps at computing sites. Technology Infrastructure and Operations met its commitment to keeping our network services operational over 99% of the time, with nearly all services at 100% uptime. Web & Mobile Services developed the new LTS Alerts system for announcements of interruptions in LTS systems, worked with University Communications & Public Affairs on a redesign of the Hazing Prevention web pages, and conducted theme updates for 11 websites. In addition, WMS developed a website for the collection of signatures to be featured on a steel beam in the new Health, Science & Technology Building. Implemented a 24/7 virtual chat service that made library and research assistance available any time, anywhere around the globe. We also helped other university offices set up chat services. These include Student Affairs, Graduate Writing Center, International Affairs, and P.C. Rossin College of Engineering and Applied Science Advising. 20,009 LTS Help Desk service contacts 3K+ faculty, student, and staff Slack users 18 | L I BRARY AND TECHNOLOGY SERV I CES 2. COURSE SITE 3. SOFTWARE 4. ENTERPRISE APPLICATIONS 5. CAMPUS INFORMATION 6. ZOOM CONFERENCING 7. PC/MAC CONFIGURATIONS 8. DUO TWO-FACTOR AUTHENTICATION 9. LIBRARY 10. LUAPPS 1. ACCOUNTS/IDENTITY MANAGEMENT TOP 10 LTS HELP DESK TOPICS Send files to individuals or groups in a single click Start a Slack phone call right in the app Pin resources to my channels for easy discovery Set up automated messages to push at specified times Tie in Google Drive and other popular apps for streamlined information sharing Email is an enormous burden on my productivity, and time is a precious commodity. Slack has allowed me to streamline communication with my students through its direct message function and “channels” — or dedicated member groupings. With Slack, I can also: Slack is, without question, the most important productivity and communication app on my phone and desktop." —MATT VETO Journalism Professor of Practice Advisor to The Brown & White 95 Slack workspaces for team communication and collaboration
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