PAGE 19 ANNUAL REPORT 2022–2023 - - - - - 4 Learning while Earning: LTS Student Employees LTS is one of Lehigh’s largest student employers, with opportunities ranging from entry-level positions to highly specialized roles working with innovative and cutting-edge technologies. In AY 22-23, LTS employed 222 students in areas such as Lending Services, LTS Help Desk, the Digital Media Studio, Special Collections, the TRAC Fellows program, Student Technology & Repair Services (STARS), and more. Carisa Fogt ’26, Finance, LTS Help Desk Consultant: “I have strengthened my communication skills as well as learned how to navigate new software and tech nologies. This includes working with different programs in LUapps as well as learning how to commu nicate efficiently with our students and staff members. The thing I enjoy most about working in LTS is the fact that every email I have answered or phone call I have taken has allowed me to learn something new. Rather than trying to have all the answers to questions, this position has taught me how to go about solving issues I am unfamiliar with. I have learned to gather as much information about the issue as possible in order to quickly troubleshoot the situation. To do so, one has to be able to ask the right questions for the situation and reassure the individual that we will do everything possible to resolve their issue.” Kush Oak ’23G, Mechanical Engineering, CITL Graduate Assistant: “I’ve gained skills in tech support, mainly focused on working with VR devices and high flex classrooms, while learning the operations of these devices on a fundamental level. This position has also offered opportunities for networking and professional engagements, connecting with numerous faculty and students from different departments while supervising the Visualization Lab. Hopefully this skill will serve me well in the future as I begin my career this year. I’m a person who’s always fascinated by technology in general and I’m always looking forward to new tech releases. So demo testing and setting up the new devices that were brought in was one of my favorites tasks. Working with Steve Sakasitz to find innovative solutions of implementing VR into teaching and learning has also been a fascinating endeavor.” Andy Lau ’25, Computer Science & Business, Software Developer & Digital Data Archivist, Special Collections: “The work I do [in Special Collections] is very differ ent from my classwork, and I’ve enjoyed the independence in my work and solving problems on my own and learning as I go. I have gained proficiency in the programming language Python, scripting down loads of many videos and podcasts, along with pop ulating the metadata of the downloaded content to fit a specific schema. The metadata and contents are then uploaded to Lehigh's public library website for consumption. I also learned how to use the software Git for version control of my code and team-based sharing and access. These skills are crucial to my relevant coursework and my aspiration to become a software engineer.” Michaela Gualano ’23, Finance, Graduate Associate Fellow Mentor Fellow, TRAC: “The chance to work with LTS has served me with an immense amount of opportunities. Through LTS’s guidance, I have enhanced my analytical, communication, and problem-solving skills. Specifically, within the areas of teaching and research. Jasmine Woodson was very influential in my discovery of how to properly research: how to build a storyline behind your explorations through using Lehigh’s databases. Gregory Skutches is someone I highly look up to. He is a person who inspires me to think differently and pursue uncharted territory. Single-handedly the biggest influence in my Lehigh career. This is a small tribute to the LTS faculty as a whole. Their work allows me to teach vulnerability, explore perspective, and build my voice and the voice of others. A community I am extremely proud to be a part of.”
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