Looking Ahead Conference Services AUXILIARY SERVICES ANNUAL REPORT 2023 Mission: The Conference Services department is comprised of trained and knowledgeable staff dedicated to the support of educational programs, celebratory events, conferences, and camps hosted at our university. We are committed to providing quality customer service to all our guests with a goal of complete customer satisfaction. Successfully hosted 35 camps/conferences during summer ‘23, resulting in gross revenue of $552,080. Created new program for graduate student temporary housing. Achieved significant labor cost savings by consolidating desk operations to Rathbone Hall and reducing desk hours. Continued more extensive use of Iris software for all summer camp/conferences. We will strengthen our marketing opportunities with internal and external individuals, nonprofit organizations, and businesses and corporations. This will include pursuing business development at the Iacocca Conference Center as well as summer camp and conference events. During FY ‘22-’23, hosted 116 internal and 74 external conferences and events at the Iacocca Conference Center. Continued reviewing/updating Protection of Minors policies/procedures; ensuring implementation for all minors programs.
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