A Message from the Associate Vice President AUXILIARY SERVICES ANNUAL REPORT 2023 2023 brought exciting opportunities for positive change and strategic growth among our departments. This past fall, University Business Services announced the additions of dining, housing, and conference services. As such, a rebrand and renaming resulted in the creation of the office of Auxiliary Services - a diverse portfolio of business units committed to advancing Lehigh's strategic objectives and facilitating daily operations. Our dedicated staff play a crucial role in supporting the university's overarching mission. Through the integration of our business units, we have the opportunity to make a positive impact in the daily lives of our students and create lifelong friends of Lehigh. Our unified Auxiliary Services team will contribute significantly to Lehigh’s overall success by optimizing resources, fostering employee engagement, embracing technology, and providing exceptional customer service and hospitality. “Auxiliary Services looks forward to serving our campuses and building an even better Lehigh in 2024, together.” Mark R. Ironside '25P Associate Vice President We will continue to actively listen to our campus community. We amplified our active listening in the fall of 2023 with the launch of our Auxiliary Experience Program. Utilizing work study students to interact with our services as customers and help analyze them, we were able to identify 135 potential improvements to explore and implement. This collective effort of a unified Auxiliary Services is not only about combining our strengths but also about creating a vibrant culture that nurtures improvement ideas and service excellence. Listening to feedback is the cornerstone of our efforts and process improvements are the building blocks to better services. We look forward to building an even better Lehigh in 2024, together.
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