GREG REIHMAN, PH.D. Vice Provost, Library and Technology Services Director, Center for Innovation in Teaching and Learning our lowest ratings are relatively high, especially compared to peer IT organizations. MOR’s Director of Survey Services said, “One striking data point was that seven people singled out LTS as an exemplar of customer service in their written comments. In our experience, it is common for some respondents to sing the praises of the IT organization, but we have rarely seen the organization held up as an exemplar, and certainly not to this extent.” This was great to hear and we celebrated the positive feedback at our summer AllStaff LTS Strategic Planning event. I’ll close by sharing something I said at the close of our Harvest of Ideas celebration, held in the Linderman Rotunda as our first in-person event of fall 21: “In an age where we rely so much on the digital and the virtual, there is something deeply human and crucially important about holding a physical book in your hand and about gathering with colleagues in person. Lehigh’s seal has a heart in the center of a book for a reason. Let’s hold that image in our hearts and minds as we commingle, converse, and celebrate.” Message from the Vice Provost I’m glad you’re here to read this report on academic year 21-22, a year that began with the installation of President Joseph Helble, who led us through the third (and hopefully penultimate) chapter in Lehigh’s ever-changing adaptations to the challenges of running a university during a global pandemic. LTS once again played a crucial role in providing guidance to instructors, starting the year by leading conversations at the CITL Summer Workshop in August on topics like “How Our Students are Doing and How Instructors Can Help,” “Returning to OnCampus Teaching,” and “What We’ve Learned About Instructional Technology and Design.” I can’t list here all the courses, instructors, and students who benefitted by visits and consultations with our staff, or all the engagement with our services, workshops, and events (including our back-in-person 2022 Symposium on Teaching and Learning), but I hope you’ll read on to Chapter 1 for the details. Similarly, I can’t list all the ways LTS continues to lead and innovate in support of research, but it’s worth noting that our Libraries received a prestigious National Leadership Grant to support interinstitutional library collaborations; our research computing experts created new tools and support structures for cloud-based research computing; we expanded research-related collections, workshops, software, and services; and we accepted unique and fascinating gifts to Special Collections, including materials given by great-great grandsons of Miles Rock, class of 1869. (See these and other stories in our second chapter.) To ensure that we are continually attentive to the needs of our campus community, we engaged MOR Associates to conduct an LTS Client Satisfaction Survey. I'm proud to report that we continue to receive exceptionally high ratings from the Lehigh community across our range of services; indeed, even 2 | L I BRARY AND TECHNOLOGY SERV I CES I hope you too will hold that image as you read this report. I trust you’ll find ample examples of how we keep heart in the center of all that we in LTS do for Lehigh.
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