21-22 LTS Annual Report

Technology, Infrastructure, and Operations protected against university asset and data loss during an incident in the Data Center in January. We kept campus apprised of system status throughout the incident, recovered all services quickly, ensured no data was lost, and promptly made continuous improvements to further reduce future risks. The Libraries successfully completed the migration from the vendor supplied CONTENTdm to the open sourced Islandora repository system which allows a communityowned and flexible preservation solution. We consolidated all materials in the Digital Collections Repository so users can seamlessly search and browse entire publication runs of popular Lehigh resources across a single platform such as Epitome yearbooks and Alumni Bulletins. The Libraries strengthened reliance on network-level borrowing and lending by contributing expertise to the open source Project ReShare infrastructure and provided expedited access to research books and articles. This FY the Libraries successfully fulfilled over 10,169 interlibrary loan requests. The new EZBorrow interlibrary loan catalog provides access to the Partnership for Academic Library Collaboration and Innovation (PALCI) consortium holdings of over 46 libraries in Pennsylvania, New Jersey, New York, and West Virginia. The LTS Administrative Services Group (ASG) redesigned the physical footprint within the Computing Center to include staff collaboration spaces and shared hoteling spaces for partially remote personnel. ASG also implemented digitalization and business process improvements (DocuSign expansion, physical filing reductions, etc.) to reduce paper waste and promote efficiency. Top10LTS HelpDesk Topics Accounts Course Site Device configuration Software Printing Duo Two-factor authentication Enterprise applications Classroom Non-LTS/general Telecommunications 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Challenges for2023-2024: As the range of expertise Lehigh counts on LTS to provide continues to expand, how can we hire staff specialists into the right positions to provide guidance and support? What can LTS do now to prepare for themany new initiatives that will emerge in 2023 from the Strategic Planning process, especially related to digital transformation, user experience optimization, and allaround operational excellence?What back-end systems and user-facing interfaces will we need to acquire or develop in order to provide excellent service in themany library, technology, teaching, learning, and business-support services we provide? 1 6 | L I BRARY AND TECHNOLOGY SERV I CES

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