Created a college support team for the College of Health, providing library, instructional technology, and computing and Help Desk support. Activated 538 network connections in the Health, Science and Technology Building. Replaced the network switches in Iacocca Hall and the EWFM Data Center. Partnered with the Office of Institutional Research and Strategic Analytics to present an executive report to university leadership on the Lehigh Administrative Data Lake in AWS. Augmented wireless access in areas throughout the campus used for outdoor events. Continued to automate and modernize various data processes such as test scores, various payroll and Controller’s Office processes, and reduction in LIN and check printing. Worked with Payroll and Ellucian to develop a modern paperless process for setting up new employees in Banner. Taught 21 software, technology, and productivity seminars on topics such as Google Calendar, Docs, and Drive, Cloud, Slack, Git, and LinkedIn Learning, with over 1,000 attendees. Conducted extensive consultations with administrative units on the use of Course Site, Zoom, Panopto, and Google collaborative tools in support of business continuity and process improvement. Supported the need for ad-hoc hybrid teaching environments (in HyFlex and non-HyFlex spaces) as faculty worked to accommodate students in isolation and quarantine. Overhauled the LUCA (Lehigh University Contracts Administration) process by using Jira and Dropbox to streamline the process. EMPOWERING THE LEHIGH COMMUNITY WITH TECHNOLOGY AND EXPERTISE 3 Distance Education (DE) continued support of nine online graduate degree programs in both synchronous and asynchronous formats (as determined by program and student needs). In addition, support was provided for the 1-MBA and M2 graduate programs, typically residential offerings, in order to ensure continuity for students during COVID. We supported 147 courses in synchronous, asynchronous, and hybrid formats. DE provided support for both hybrid and fully remote events including the Kenner Lecture, the Khan Lecture series, the College of Health colloquium, and departmental career fairs for students. In addition, we supported Virtual Town Halls for President Helble, Faculty Senate forums on Controversial Topics, the annual Emulsion Polymers short course, Friends of the Lehigh University Libraries events, and the 4-day ICCOPT 2022 conference. DISTANCE EDUCATION 14 | L I BRARY AND TECHNOLOGY SERV I CES LTS STAFF:
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